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  1. #1
    bennnn's Avatar
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    In Need Of A Computer Wizard!!!

    Hey Guys im in need of help please! this has happened to both of the computers in my household and idk what to do because im not a computer kind of guy! The problem is called "The blue screen of death" which i guess causes your computer to crash. I am currently writing this in safe mode because i cant start it in regular windows format. I get this message when i start my computer and i hope this helps.




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  2. #2
    Twizzy's Avatar
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    Re: In Need Of A Computer Wizard!!!

    install any new drivers lately? Updated drivers maybe? Minidump BSoD are usually 90% of the time driver related. Try roll-back of your windows, or run your OS disk to attempt a recovery. Other options would be the program (WhoCrashedIt) which analyses your minidump file saves, and attempts to tell you which driver/hardware/heat issue is causing the crashes. If your able to get on in safe mode I can promise you it is most likely NOT a hardware issue. If it crashes during safe mode AT ALL, then expect some parts to get replaced, most commonly memory and/or motherboards. I've had these issues before with computers and they are a pain in the you know what. But they can be remedied somewhat easily. GOOGLE is your friend

  3. #3
    Twizzy's Avatar
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    Re: In Need Of A Computer Wizard!!!

    Wouldn't hurt to check the capacitors on your motherboard and video card(s), but seeing as both machines have the same issue, I am leaning more towards an updated driver conflict, or recently changed driver/software. Usually windows update doesnt cause driver issues, as their updates are tested thoroughly before release. I would lean towards maybe a driver update for the video card(s)/sound/or even network components.

  4. #4

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    Re: In Need Of A Computer Wizard!!!

    Go to start, programs, administrative tools, and go to event viewer see if anything major is being reported.

    see what the problem is or if you wanna go the easy route go to system restore and restore it to a point of where the pc use to work.

    When did this start? Did you install something vital at the time?

    Does the blue screen instantly come up? or does it first load windows and you have to wait a bit till it pops up?

  5. #5
    Twizzy's Avatar
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    Re: In Need Of A Computer Wizard!!!

    heres a beginners walk through.

    1. Defrag hdd's in safe mode. (will find and missing/fragmented driver components - and it will repair/replace/remove them)
    2. Run windows recovery (from DVD/CD if needed) or via the computers HDD if you have run the backup wizard in the past.
    3. If you have run windows backup, or set an earlier restore point (before the date of the current issues) then attempt to roll back to the restore point. Run windows update afterwards.
    If the issue persists after these steps, post here with any updates.
    4. Throw both computers out onto the street and back over them with a large vehicle, visit newegg from your smart phone, buy new computers

    STEP 4 WAS A JOKE

  6. #6
    bennnn's Avatar
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    Re: In Need Of A Computer Wizard!!!

    alright well im typing this is safemode with network. is that a good sign lol? im only 16 years old so it will take time to do all these things.

  7. #7
    bennnn's Avatar
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    Re: In Need Of A Computer Wizard!!!

    This also started with a virus. i belive something like "redirect virus" that when we searched for something in google it would just redirect to another site

  8. #8
    bennnn's Avatar
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    Re: In Need Of A Computer Wizard!!!

    Step 4 is a strong possiblility at the moment

  9. #9
    bennnn's Avatar
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    Re: In Need Of A Computer Wizard!!!

    I ran who crashed it and these are the two that pop up. ntoskrnl.exe and symefa64.sys

  10. #10
    Data's Avatar
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    Re: In Need Of A Computer Wizard!!!

    Hey,

    I was trying to help Bennn out earlier in chat--from the sound of it, the problems started with a virus on one computer at his house, which was unfortunately kept in use for a couple days. He then got the same symptoms on his computer, and started getting BSODs on both.

    He doesn't have a system image to restore to, or his files backed up. Programs and files are all on one drive.

    I would do a clean install on both computers, but backing up the personal files is an issue if they're infected, and he certainly doesn't want to lose his files.

    Hope this info helps everyone trying to help him. Good luck!

  11. #11
    bennnn's Avatar
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    Re: In Need Of A Computer Wizard!!!

    I dont even think this man can help me lmao.

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  12. #12
    KRosen's Avatar
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    Re: In Need Of A Computer Wizard!!!

    uck. harrisburg is so far away.

    okay, so heres the deal. any time there is an error, any decent program (programmer!) will tell you what is wrong, or atleast try to.

    What most people call the blue screen of death, is called "bugcheck" by microsoft.
    any time there is a blue screen of death, it will tell you what its number is, but you have to know how to look.

    Hardside hinted at it - you have to use the event viewer. you can use google to help ya figure out how to get into it - once you do, look in : Windows Logs --> System, and then filter by critical, warning, and error. I haven't had any bugchecks on mine in a LONG time (cleared my log last july) so i can't tell you the exact thing it will say, but most likely say "error" under level, and the source will say "bugcheck"

    look at the log, fill us in on the details. a screenshot would work nice.

    if @data is correct in thinking it is a virus, you may be better off running malware bytes and utilizing the event viewer to figure out which files the virus most likely corrupted.

    but, i just want to say this now: DO NOT OPEN YOUR PC, DON'T TEST THE CAPS, DON'T PULL THE HARD DRIVE, DO NOT MESS WITH THE INTERNAL HARDWARE. if you do not know what you are doing, you could really mess it up. when you're in a hole, you don't dig deeper, so lets figure out how to get out of this hole before we start digging anywhere. in my experience, 99.9% of all BSOD's come from hardware related issues (which includes driver issues), but that doesn't mean the hardware is necessarily 'broken' and in particular, it won't actually 'look' broken anyways. so again, if you don't know 100% of what you are doing, do not go fiddling around inside the case.

    also, if harrisburg wasn't so damn far away would be much easier. (me = 3 hours away)



    tldr, EVENT VIEWER IS KEY.


  13. #13

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    Re: In Need Of A Computer Wizard!!!

    symefa64.sys = sysmatec virus scanner

    Does the bsod happen immediately when you start windows? Can you run virus scanners/malaware in safe mode?

  14. #14
    bennnn's Avatar
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    Re: In Need Of A Computer Wizard!!!

    in safe mode with networking im fine. acctually im writing this from the infected computer and it hasent crashed. and when i enter normal mode yes it crashes within 30 seconds - 2 minutes
    Quote Originally Posted by HardSide View Post
    symefa64.sys = sysmatec virus scanner

    Does the bsod happen immediately when you start windows? Can you run virus scanners/malaware in safe mode?

  15. #15
    bennnn's Avatar
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    Re: In Need Of A Computer Wizard!!!

    hey guys. id like to thank you all for the help so far but i have given up all hope and will probly just try to turn it in to get it fixed (not that i dont trust/believe in your guys help) its just that for me to understand and do everything you guys want me to do we will both end up getting frustrated. id like to thank hardside and data for the help in steam chat and to twizzy and krosen over the fourms. hope is lost. R.I.P to my wallet and again thanks for the attempts you guys are some true computer wizzards

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